Delivery Information

• Wholesale orders are dispatched using the most suitable carrier based on the delivery address, order size and destination. Residential deliveries may be sent via Australia Post Standard or Express, while business deliveries may be sent via StarTrack, Direct Freight Express or another suitable freight provider.
• Shipping costs are calculated automatically at checkout based on your postcode, order weight and product type.
• Once your order has been dispatched, tracking details will be emailed to the nominated contact.
• Please ensure your delivery address, business name and contact details are correct at the time of ordering.
• If you have specific delivery instructions, site access requirements or preferred receiving times, please contact us as soon as possible after placing your order.
• Some business deliveries may require a contact person to be available and a signature on delivery.
• Larger, bulky or palletised orders may require additional freight arrangements or a separate freight quote.
• All orders are packed carefully to help ensure they arrive safely and in good condition.
• If goods are damaged in transit, please contact us promptly with your order details and photos so we can assess the issue and arrange the appropriate next steps.

Delivery Policy

Free shipping is available on eligible wholesale orders over $400.

Free shipping applies to standard eligible deliveries within Australia and is calculated at checkout.

Please note:

• Bulky, oversized, commercial equipment or palletised orders may be excluded from free shipping and may require a separate freight quote.
• Remote and regional locations may attract additional freight charges.
• Business deliveries may be sent via StarTrack, Direct Freight Express or another suitable freight provider depending on the order and destination.
• If additional freight charges apply, our team will contact you before dispatch.
• Free shipping eligibility may vary depending on product type, order size, weight and delivery location.