Wholesale - Frequently Asked Questions
Opening a Wholesale Account
Who can apply for a wholesale account?
Wholesale accounts are available to approved Australian businesses purchasing Kuvings Healthy Kitchen products for resale, commercial use or ongoing business requirements.
A valid ABN is required; however, holding an ABN does not automatically guarantee wholesale approval. Applications are reviewed based on business type, intended use and suitability for the Kuvings wholesale program.
How do I apply for a wholesale account?
Simply complete our Wholesale Application Form with your business details, ABN and information about how you intend to use or resell Kuvings products.
Once submitted, our team will review your application and contact you if any further information is required.
How long does wholesale account approval take?
We aim to review wholesale applications as quickly as possible. Most applications are reviewed within a few business days.
If you need assistance with an application, please contact our wholesale team on (02) 9798 0586.
*
Wholesale Pricing & Ordering
Is there a minimum order requirement?
There is currently no minimum spend requirement for approved wholesale accounts.
Some products may be sold in carton, pack or wholesale quantities, and larger-volume orders may qualify for custom pricing.
Are wholesale prices inclusive of GST?
No. Wholesale prices displayed on the Kuvings Wholesale website are exclusive of GST unless otherwise stated. GST will be added at checkout and shown on your invoice.
How do I place a wholesale order?
Once your wholesale account has been approved, simply log in to the Kuvings Wholesale website, browse the range and add the products you need to your cart.
Our Quick Wholesale Ordering pages also make it easy to browse by category and add multiple products to your order from one convenient page.
What payment methods do you accept?
Available payment methods are displayed at checkout.
Approved credit accounts are also available by application and approval only. Approved payment terms will be confirmed separately.
If you are placing a large commercial, pallet or custom wholesale order and need assistance with payment arrangements, please contact our wholesale team.
Can I order larger quantities or pallets?
Yes. We welcome larger-volume, pallet and recurring wholesale orders.
If you require significant quantities, commercial equipment or regular supply, contact our wholesale team with the products and quantities required and we can prepare a custom quote.
*
Delivery & Freight
Do you offer free shipping?
Free shipping is available on eligible wholesale orders over $400.
Bulky, oversized, commercial equipment, palletised orders and some regional or remote deliveries may attract additional freight charges.
If additional freight applies and cannot be calculated automatically at checkout, our team will contact you before dispatch.
Which delivery carriers do you use?
We use the most suitable freight provider based on the order size, delivery address, product type and destination.
Residential deliveries may be sent via Australia Post Standard or Express, while business deliveries may be sent via StarTrack, Direct Freight Express or another suitable freight provider.
How are shipping costs calculated?
Shipping costs are calculated based on the delivery postcode, order weight, product type and freight requirements.
Where standard checkout freight cannot be calculated accurately, such as for large pallet or commercial orders, our team may provide a separate freight quote.
Will I receive tracking information?
Yes. Once your order has been dispatched, tracking details will be emailed to the nominated contact where tracking is available from the carrier.
Can I add specific delivery instructions?
Yes. Please contact us as soon as possible after placing your order if you need to add delivery instructions, site access information or specific receiving requirements.
Some business deliveries may require a contact person to be available and a signature on delivery.
Can you deliver directly to my customer?
Yes. Approved wholesale customers can nominate an alternative delivery address at checkout, allowing products to be shipped directly to their customer or another business location.
Please ensure all recipient and delivery details are entered correctly before submitting the order.
Do you ship internationally?
No. Kuvings Wholesale currently supplies and delivers within Australia only.
*
Reselling Kuvings Products
Can I resell Kuvings products online?
Approved wholesale customers may resell eligible Kuvings Healthy Kitchen products through their approved business channels.
Products should be represented accurately and in a manner consistent with the Kuvings brand and our wholesale terms.
If you intend to sell Kuvings products through third-party marketplaces such as Amazon, eBay or similar platforms, prior approval may be required.
Can I use Kuvings product images and descriptions?
Approved resellers may use authorised Kuvings product images and product information to promote genuine Kuvings products they stock.
If you require high-resolution images, specifications or other marketing assets, please contact our wholesale team.
Can practitioners purchase Kuvings products for their clients?
Yes. Approved practitioners and wellness businesses may purchase eligible Kuvings products for professional use, client programs or resale.
If you are a naturopath, nutritionist, health coach, wellness clinic, retreat host or other wellness professional, please contact us or apply for a wholesale account so we can determine the most suitable option for your business.
*
Commercial Equipment
Can I book a commercial demonstration?
Yes. If you are considering a Kuvings commercial juicer or blender, you can request a commercial demonstration or consultation with our team.
Visit the relevant commercial product page and select Book a Commercial Demo, or contact our team directly on (02) 9798 0586.
Can you help me choose the right commercial machine?
Absolutely.
Our commercial team can help you compare models based on your business type, expected juice volume, produce, workflow and service requirements.
If you are unsure which model is right for you, contact us or request a commercial demonstration.
*
Warranty, Returns & Support
What warranty applies to wholesale products?
Warranty coverage varies depending on the product and whether it is being used domestically or commercially.
Please refer to the individual product page for the applicable warranty period or contact our team if you are unsure which warranty applies.
What if an item arrives damaged, missing or incorrect?
Please contact our wholesale team as soon as possible with your order number, details of the issue and photos of the product and packaging where applicable.
Where reasonably possible, please notify us within 7 days so we can investigate promptly and assist with the appropriate next steps.
What if I need technical or product support?
Our Australian Customer Support Team can assist with product setup, troubleshooting, spare parts, warranty enquiries and general product advice.
Phone: (02) 9798 0586
Email: wholesale@kuvings.com.au
*
Bulk & Ongoing Supply
Do you offer special pricing for larger or recurring orders?
Yes. Larger-volume, pallet and recurring wholesale orders may qualify for custom pricing depending on the product mix, quantities and freight requirements.
Contact our wholesale team with your requirements and we can prepare a quote.
Can I arrange ongoing supply for my business?
Yes. If your business requires regular stock replenishment, bottles, accessories, equipment or other Kuvings products, please speak with our wholesale team about ongoing supply options.
*
Need More Help?
If your question isn’t covered here, our wholesale team is happy to help with wholesale accounts, product selection, bulk orders, commercial demonstrations, freight and general enquiries.
Phone: (02) 9798 0586
Email: wholesale@kuvings.com.au